I'm furious. Boilingly, white knuckled, steam creating furious. This doesn't happen very often, and I'm not a big fan of it I have to say, but stand back if it does happen. This is going to be a rant...
I've been butting heads a bit with one of the women that I have been training to take over my role here at work. I started showing her the billing process we use, and she has sort of fought me on it every step of the way. Wanting to make changes to the process before she even understands it. I set her the task of updating one of the spreadsheets we use to compile the data and explained the process to her several times. She tore through it, and then when I went in to check her work I found heaps of errors. About half the entries had mistakes. She seems to want to show how competant she is by changing things and working through everything as fast as she can, but the real need here is accuracy.
Anyway, that was frustrating enough. But then I found out that she has gone to my boss and complained that I'm not teaching her anything. (Oh really? Betch.) I explained that this wasn't the case (and filled my boss in on the accuracy issue), and my boss understood immediately. You see, she basically pulled the same stunt on him. She and my boss were talking to our divisional manager, and she said to this senior level manager that she was settling in just fine but that we weren't teaching her anything. Making myself and my boss both look bad.
So she and I now have a problem. I'm trying to get my own work up to date, and write an instruction manual, and answer a 101 daily questions from both of them about everything from how to print an envelope to how to write an email (I kid you not). I'm basically busting a gut and feel like she has backstabbed me big time.
So, next week I will continue to do the correct thing and sit with her. I will show her again the tasks that need to be done, and point out to her that she can change things only once she understands the process and has checked that it stays within the audit guidelines. I will stress accuracy over speed. And if she makes any mistakes I will happily show her just exactly where she has made an error.
If she wants to bring it, I'm up for the challenge.