I had to throw a full on consumer hissy fit yesterday. The reason? I was trying to cancel my gym membership. I haven't really used it in ages, and the payments were being deducted from my account each month without me bothering to darken their door.
I belonged to a nationally popular chain (actually an international chain) who I'll give the fictional name FITNESS LAST to. Nice gyms, cute backpack freebies, terrible corporate cancellation policy.
They did not want to give me up. The staff had been instructed to do everything they could not to give me the required form. "Oh, we'll have to get one of our customer care relationship managers (or whatever it was) to discuss it with you. Can we have your email address?" Um, no, just give me the form, acually. The girls behind the counter were nice enough, even rolling their eyes at how evasive they were instructed to be, but the entire episode came off as really bad and borderline dishonest.
This is a gym people, not a cult. It's time to let me go...
Oh and the kicker. They take 4 weeks to cancel your membership, so they can screw at least one more payment out of you. Bastards.